Soon after their move to Kentwood Real Estate in late 2013, as more client referrals continued to come in, Tom felt it was time to build a team of professionals to collaborate to provide the exceptional standard of service he envisioned for his clients. Britt Armstrong, an experienced real estate agent, shared Tom’s vision, integrity and work ethic and she joined the Team in 2014.
As their number of clients increased, it became clear they needed a dedicated staff to execute more of the administrative tasks, so Tom and Britt could spend more valuable time with their clients. Tom hired a full time Transaction and Client Care Coordinator and Lori transitioned into Listing Marketing, Social Media and Team Marketing.
Today the Tom Gross Team includes trusted, highly recommended Realtors Tom Gross and Britt Armstrong. On the administrative side, their Transaction and Client Care Coordinator Heather Holm, works with the agents in managing contract deadlines, contractor services and communication with clients throughout the process. Lori Gross serves as their Marketing Coordinator. She works with the agents to plan and execute the marketing strategy for their listings. She is always present at photography to make sure they get the best shots to showcase your home.
|Tom Gross CRS, SRES|
|Team Lead Broker||Broker Associate|
|Lori Gross||Heather Holm|
|Marketing Coordinator||Transaction Coordinator|
If you’re a client of the Tom Gross Team, you’d likely describe them with words like attentive, responsive, strategic, communicative, compassionate and ethical. On the other hand, if you’re the broker who’s on the other side of the negotiation table, those adjectives become something like savvy, tenacious, fair and once again, ethical.
“Our secret is our Team. We have assembled our Team from the best of the best. Each Team member has specific strengths and experience that when combined give our clients an exclusive level of service far beyond what a single agent or a large transaction focused team can accomplish. Thus, creating a radical shift in personal service, Team collaboration and how real estate is done. We work together sharing ideas, information and knowledge on every transaction to provide our clients with an exceptional experience while respecting and enhancing the invaluable personal client relationship.” ~Tom Gross
Eric and Rachel Lewis – We purchased our first home with Tom Gross and had a very positive experience where we felt informed throughout the process. When it came time to sell our home about 4 years later, we knew it was a sellers market and considered selling ourselves or through a friend who had their license. We decided to sit down with Tom and go over our options. Once he presented his marketing strategy and everything that he and his Team would provide to us, the decision was clear - it was worth what we would pay in commission to have a team working for us - making sure nothing was missed and that our home sold quickly. Boy did they deliver! We asked Tom his expert advice on a list price for our home. Of course, we wanted to go higher. The decision was ours. We went back and forth and ultimately decided to trust the process. Price just a bit low to generate as much interest as possible and let multiple offers drive up the price. We had 12 showings and 4 offers the first day. We closed on our home for $20K over asking price 30 days after the first day of showings. SO glad we went with Tom Gross and his team! We had not one worry. They were in constant communication with us updating us on the progress. No hiccups. Wish we could have taken him to TN with us.
Emily & James Barrett - The Tom Gross team is amazing. We had Britt help us purchase our home this last January and if anyone else was working on the deal we wouldn't have gotten our beautiful home. With the crazy housing market it is so worth going with a team that has so much experience to get you the best deal. They had our best interest in mind at all times and we are so thankful we went with them. We wouldn't recommend anyone else!